SHIPPING AND RETURNS
Our shipments are made for Italy and abroad by GLS express courier. The goods are always accompanied by the relevant invoice inside the package. Shipping costs are not included in the price of the products, unless otherwise specified and involve a cost starting from Euro 8.00 including VAT for Italy and may increase proportionally based on the volume and weight of the goods. For the Minor Islands, San Marino, Livigno, Venice and Lagoons contact for a quote. For smaller islands and other areas not easily served by the courier, RPOptix reserves the right to contact the customer to request a shipping surcharge before being able to process the order.
In any case, the notice is visible on the cart pages at the time of order confirmation: by validating the order, you also accept these additional shipping conditions. For abroad there is a variable cost depending on the weight, and cost details will be provided upon contact. On the site, once you have chosen the products and their quantities, the "order confirmation" page will still show the amount of shipping costs and the total invoice Shipments are made from Monday to Thursday
COLLECTION AT THE OFFICE It is NOT possible to collect orders by hand COMPLAINTS Claims of damaged, defective or missing goods are not accepted in any way unless reported by 24.00 on the same day of receipt / collection of goods. Packages with obvious signs of damage / tampering must be collected with "SUBJECT TO CONTROL" and immediately reported to our company. WITHOUT RESERVE OF CONTROL, COMPLAINTS ARE NOT ACCEPTED, BECAUSE THE COURIER IS EXEMPTED FROM LIABILITY STARTING FROM THE REGULAR COLLECTION OF THE PACKAGE. From the day after collection, no complaints will be accepted for damaged, faulty or missing goods in any way. Therefore we kindly ask our customers to have an immediate integrity check.
RETURNS In case of return due to afterthought, the shipping costs are not refunded and you are entitled to an exchange or voucher to be used in our shop. For purchases with Paypal payment or credit card (on Paypal protected server) the amount to be refunded (in vouchers or exchange) will be subtracted the commission costs requested by Paypal equal to 5% of the total amount.